BLAB Website Content – Privacy Policy

Updated on 19th November 2020.

 

At Birth Like a Boss (trading name of Epical Global Ltd), we are committed to protect and respect your privacy in compliance with EU – General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This Privacy Statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of our Services, Course(s) and products and to our sales, marketing and customer contract fulfilment activities.

This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.


Any terms used in this policy shall have the same meaning as those used in our Terms and Conditions.


INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, make purchases (including virtual consultation services), or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data, including health data

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number or demographic information like your age, gender, or hometown.


You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including purchasing our virtual consultation service, responding to blogs, contacting us with questions, or participating in group training.


If you purchase a virtual consultation service you will also be providing data or information which may include sensitive information about you including your health, medical records, test results, physical and mental performance, characteristics, any ailments, diseases or disabilities.


All information collected and supplied to Epical Global will be treated as confidential.


We do not store your health data on your mobile device. We store all your personal health data, which includes your demographics, medical and diagnostic information on secure servers. Depending which third party platform that you are signed into will depend on which country the servers are which will store your data – please note that any platform which we use to provide the virtual consultation service will meet all the security and data protections that are required under EU or US regulations.


Epical Global maintains records of the notes made by midwives or healthcare professionals during consultations, as well as audio and video recordings of the consultation for clinical governance purposes, in accordance with data processing requirements. These recordings and any personally identifiable information you give to us will be treated as strictly confidential and will not be disclosed without your express permission except under exceptional circumstances, for example in order to comply with a legal obligation.


We may encourage you to inform your existing healthcare provider, either for your maternity care or your GP (family doctor), of any health concerns you may have but we will not share information without your express permission unless there is an overriding public interest in disclosing the information without your consent.


In order to provide you with the best quality care and the safest care, information will be shared among Epical Global clinical employees, as well as employees of Epical Global’s administrative team or other employees who support the provision of care delivery. If you object to particular information being shared in this way you must let us know. We are obliged to make disclosures if failure to do so would expose others to risk of death or serious harm. In addition, we may be unable to continue to provide you with treatment or arrange for a referral where you object to the disclosure of information.


Miscellaneous data will include: password and log-in details for your account with third party platform(s); details of any appointments for the virtual consultation services; any communication you send us, for example to report a complaint or to submit a query.


Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our services, website or from making purchases. 


If you use our services, you consent to us and our Affiliates and licensees transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location based products and services. You may withdraw this consent at any time by turning off the location services settings on your device.



Derivative Data

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. 

Financial Data

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return or exchange products or services from our website. We store limited financial data. Most financial data is transferred to our payment processors, Stripe or Paypal, and You should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data. We accept no responsibility for the validity or stated privacy policy of either Stripe or PayPal.


Social Networking Data

We may access personal information from social networking sites and apps, including Facebook, Instagram, Linked-in, Twitter, Snapchat or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Other data

On occasion, you may give us additional data in order to enter into a contest or giveaway, participate in a survey or during the virtual consultation service. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest, giveaway or request for information.

HOW WE USE YOUR INFORMATION

You information allows us to offer you certain products and services, including the use of our website, to fulfil our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).


Specifically, we may use the information and data described above to:

Create and administer your account
Deliver any products or services purchased by you to you

Provide you with information during a virtual consultation
Correspond with you
Process payments or refunds
Contact you about new offerings that we think you will be interested in
Interact with you via social media
Send you a newsletter or other updates about our company or website
Deliver targeted advertising
Request feedback from you
Notify you of updates to our product and service offerings
Resolve disputes and troubleshoot any problems
Administer contests or giveaways
Generate a profile that is personalized to you, so that future interactions with our website will be more personal
Compile anonymous statistical data for our own use or for a third party’s use
Assist law enforcement as necessary
Prevent fraudulent activity on our website or mobile app
Analyse trends to improve our website and offerings.


In addition with specific regard to the virtual consultation services:


  • we may provide information to our Affiliates, partners and suppliers where reasonable or necessary in connection with your use of the Services.


  • To review and enhance the quality and safety of our services, including monitoring compliance with clinical care standards.


  • To make disclosures as required by or in compliance with reasonable requests by regulatory bodies including the Nursing and Midwifery Council or the Care Quality Commission, or as otherwise required in your country of residence required by law or regulation.


You will be given opportunities to opt out of communications but if you want to specifically instruct us not to contact you with marketing information regarding our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Website (by unchecking the relevant box) or by following the unsubscribe instructions on any communications sent to you.  You can also exercise the right at any time by contacting us at the address on the terms and conditions or by sending an email to enquiries@epicalglobal.com.






WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, we may share your data with third party processors as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests. 

The following are specific reasons why we may share your information.

Third Party Processing

We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery and customer service. We may not always disclose these third party processors if not required by law.

Please note: We do not sell or trade your personal information

By Law

We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company

We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Interaction with others

If you interact with others on our website or mobile app, such as participating in a group chat or a group online course, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our website, such as prior comments or posts.

Online postings

When you post online, your posts may be viewed by others, and we may distribute your comments outside the website.

External Links

Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.

Other purposes

We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

TRACKING TECHNOLOGIES

Cookies, Log Files and Web Beacons

Like many other Web sites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

We also use cookies - small text files sent to us by your computer - and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to allow us to analyse general trends and use, and to customize your interaction with our website.

Most browsers are set to accept cookies by default. In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.    

WEBSITE ANALYTICS

We may partner with third party analytic companies, including Google Analytics and Amazon Analytics. The analytic companies may also use cookies or other tracking technologies to analyse visitors’ use of our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third party analytic companies. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

PROCESSING YOUR INFORMATION

For the most part, we do not process your information in-house, but give it to third party processors for processing. For example, when PayPal takes your payment information, they are a third party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third party processor, as we do not have the capability to perform these functions. More detail on third party processing is provided below.

However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, and our need to conduct our legitimate business interests. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfil the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties. We may process the following data:

Data associated with your account, such as your name, address, email address and payment information.

Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed.  

Data related to your personal profile, such as your name, address, profile picture, interests and hobbies, or employment details.

Data that you provide us in the course of using our services, including your personal health data.

Data that you post on our website, such as comments or responses to blogs.

Data that you submit to us when you make an inquiry regarding our website or offerings.

Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.

Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

Data that you submit to us via correspondence, such as when you email us with questions.

Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

INTERNATIONAL DATA

Our website is hosted by servers located in the U.S. Therefore, if you reside in the European Union, some of your data will be transferred internationally to those servers. Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at: https://www.privacyshield.gov/welcome.

We use website hosting servers and third party processors located in the United States and Canada, which have received an Adequacy Determination from the European Commission, meaning that appropriate safeguards are in place to protect data once it is transferred to that country.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analysing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.  

You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you of promptly any known breach of our security systems or your data which might expose you to serious risk.

CHILDREN

This website or mobile app is not designed for use by children under age 18, and we do not knowingly solicit personal data from anyone under age 18. If you are under age 18, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 18, please contact us so that we may delete that data.

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law. To exercise any of the rights outlined below, please contact us at enquiries@epicalglobal.com

Update Account Information: You have the right to update, change or delete any information you have provided to us.  

Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.  

Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, and you may not have full access to our website.

Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine readable format, unless doing so would cause us an undue burden.

Delete All Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website. 

Emails And Communications: You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at enquiries@epicalglobal.com



Processing: You may, in some circumstances restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of any processing of your data altogether. Note however that doing so may result in the termination of your account and loss of access to our website. 

Complaints: You have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.


Contacting Us

If there are any questions regarding this Privacy and Cookie Policy, you may contact us using enquiries@epicalglobal.com

 

Changes to this Privacy Statement

Epical Global Ltd reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect. | Privacy